Fees and cancellation policy

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Important Update:

We periodically review our fees in line with inflation and operating costs to ensure we continue delivering high-quality care. The review also outlines new services to be offered to our valued clients. From 1 April 2026, consultation fees will be updated slightly. We remain committed to providing expert physiotherapy and performance services. 

Synergis Fees (until 31st March 2026):

Physiotherapy

• Initial Assessment Consult: $125
• Follow-up Consult: $105
• Long Consult (2 areas): $165
• Complex Cases or Multiple problems:  $185 (1 hour)

Private Health Insurance (PHI) rebates available via HICAPS for eligible health funds. Please contact your health insurance for details on out of pocket expenses.

Physiotherapy is not fully funded under Medicare in high quality private practice setting. Hence, providing gap-free service under the GP management plan is not feasible. Your eligible care plan will subsidise the fees of your consultation. We must receive all current and eligible care plans 24 hours prior to your appointment. Failure to do so will result in full fees without rebates. 

 Note: Full payment of fees listed below must be made on the day before claiming the Medicare rebate. 

Physiotherapy under Medicare & GP Chronic Disease Management Plans (EPC):

• Initial Assessment Consult: $110.00 (Medicare Rebate $61.80.35, Gap Payment: $48.20)
• Follow-up Consult: $95.00 (Medicare Rebate $61.80, Gap Payment: $33.20)

DVA, 3rd Party & Compensable Clients (Worksafe Victoria & TAC): 

• Bulk billed for eligible claims* 
• Clients must provide proof of eligibility and relevant contact details of the employer or insurance agent.
• All documentation should be received by us 24-hours prior to your appointment. Failure to do this will attract full fees on the day.

Products & Equipment: 

• All products and equipment fees are payable on the day and cannot be claimed under PHI or Medicare.
• Some items for 3rd Party eligible claims can be bulk billed. T&Cs apply. 

Cancellation & Rebooking Policy:

• All cancellations require 24 hours notice from the time of your appointment
• Cancellation of appointment within 2 hours or no-shows will be charged full service fees
• Fees may be waived for unforeseen circumstances or 
• if appointments are rebooked in reasonable time, within 7 days of cancelled appointment. 
• Appointments may not be provided if there are outstanding accounts or in event of 3 consecutive cancellations.
• Cancellation and rescheduling can be made by contacting us via info@synergis.au 
• Proof of cancellation by you will be required to waive any fees. Failure of sent messages or emails are not considered proof of cancellation. 

+Service fees are subject to change without prior notice. All attempts will be made to notify clients of any changes 7 days prior to their scheduled appointments to minimise any inconvenience

^Consult duration times are approximate

*Terms and Conditions apply

For more information please contact us on info@synergis.au