Fees, Charges & Cancellation Policy

Synergis Fees:

Physiotherapy

• Initial Assessment Consult: $115
• Follow-up Consult: $99
• Long Consult: $155
• Complex Cases & Multiple problems:  $195

Private Health Insurance (PHI) rebates available via HICAPS for eligible health funds. Please contact your health insurance for details on out of pocket expenses.

Physiotherapy under Medicare & GP Chronic Disease Management Plans (EPC):

• Initial Assessment Consult: $105.00 (Medicare Rebate $60.35, Gap Payment: $44.65)
• Follow-up Consult: $90.00 (Medicare Rebate $60.35, Gap Payment: $29.65)

Physiotherapy is not fully funded under Medicare in private practice setting. Hence, providing gap-free service under the GP management plan is not feasible. Your eligible care plan will subsidise the fees of your consult. If you have a healthcare card or are under 16, your physiotherapy service may be bulk-billed*. This is subject to the practitioner's discretion and does not guarantee gap-free service. We must receive all current and eligible care plans 24 hours prior to your appointment. Failure to do this will attract full fees. 

 Note: Full payment of fees listed above must be made on the day before claiming Medicare rebate. 

DVA, 3rd Party & Compensable Clients (Worksafe Victoria & TAC): 

• Bulk billed for eligible claims* 
• Clients must provide proof of eligibility and relevant contact details of the employer or insurance agent.
• All documentation should be received by us 24-hours prior to your appointment. Failure to do this will attract full fees on the day.

Products & Equipment: 

• All products and equipment fees are payable on the day and cannot be claimed under PHI or Medicare.
• Some items for 3rd Party eligible claims can be bulk billed. T&Cs apply. 

Cancellation & Rebooking Policy:

• All cancellations require 24 hours notice from the time of your appointment
• Cancellation of appointment within 2 hours or no-shows will be charged full service fees
• Fees may be waived for unforeseen circumstances or 
• if appointments are rebooked in reasonable time, within 7 days of cancelled appointment. 
• Appointments may not be provided if there are outstanding accounts or in event of 3 consecutive cancellations.
• Cancellation and rescheduling can be made by contacting us via info@synergis.au 
• Proof of cancellation by you will be required to waive any fees. Failure of sent messages or emails are not considered proof of cancellation. 

+Service fees are subject to change without prior notice. All attempts will be made to notify clients of any changes 7 days prior to their scheduled appointments to minimise any inconvenience

^Consult duration times are approximate

*Terms and Conditions apply

For more information please contact us on info@synergis.au